Comentario verificado
2/10 Horrible
Peter
7 de sept de 2026
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
We checked in on September 4 at midnight. We paid the city tax and received our key room. The first disappointment was that the room key didn’t work. It didn’t open the door. We went back and forth to the reception to make it work. Unfortunately the reception said that the machine has something wrong. He kept trying for almost 45 minutes until he was able to make it work. No body even apologized for what happened. The second disappointment was that the room wasn’t what we asked for (0ne queen bed and one sofa bed). We had to separate the two small single bed away from each other and we went to sleep. The third disappointment was after we checked out. The receptionist followed us out side and said that we didn’t pay the city tax. We told him that we paid the city tax. He asked for a proof. Unfortunately at that moment we couldn’t find the receipt, so we went through our payment through our phone and showed him the payment. Then we found the receipt so I walked back to the reception to show it to him. I had my forth disappointment I was surprised that he was asking us now to pay for the breakfast. He said we didn’t pay for the breakfast. I told him that we prepaid Expedia for 3 nights including breakfast for two. I showed him the receipt. He kept quiet and didn’t even apologize for his improper behavior and treatment. Unfortunately We had a terrible experience in this hotel.
Se alojó 3 noches en septiembre de 2026