Viatges a Beatty

Properties looking a little bit old. There’s very few amenities on site only one restaurant, but the staff were overall very helpful.

The room was clean and nice.

Pros: Empathetic frontline staff who tried their best under pressure, renovated Ipanema room. Cons: 2 hr check-in delay, system outage requiring handwritten credit cards, misleading Expedia pricing, broken ice machines, elevator delays. My stay was a highly frustrating mix of great frontline service and total operational failure. Booking through Expedia was incredibly misleading; the price I was promised online was entirely different from what I was forced to pay upon arrival, resulting in unexpected extra charges at the desk that felt like being double-billed. The check-in process itself was a complete nightmare. The entire system went down, and the lobby turned into a massive bottleneck. The self-service kiosks were useless, and the front desk staff had to manually process arrivals using a pen-and-paper backup system, handwriting credit card information and hard copies just to get people into rooms. Because of this tech failure, I had to wait roughly two hrs just to check in. Once finally past the desk, getting to the room was a chore due to painfully long elevator wait times. I stayed in the renovated Ipanema Tower. While the room was modern, basic maintenance is failing—the ice machine on my level was broken, forcing me to haul a bucket to a completely different floor just to get ice. The absolute saving grace of this hotel is its frontline staff. The employees are incredibly polite, friendly, and did their absolute best to remain patient while dealing with management

I had a great stay at The Palazzo. From the moment I checked in, the staff made me feel welcome, but what really stood out was how they took care of me once they realized it was my birthday. They went above and beyond to make the stay feel special, and it was genuinely appreciated. As usual the room was beautiful, spacious and comfortable, and the location made it easy to enjoy everything Vegas has to offer. But the service is what really made the difference for me. It’s those extra touches and the way you’re treated that turn a good stay into a memorable one. Thank you to the Palazzo team for helping make my birthday weekend a great one. I’ll definitely be back.

When arriving to the hotel, they will charge you much more. Be careful with your Credit card, they down grade my room with no credit as promised, promise to give me one night for free because of the inconvenience at the room the alarm was beeping all day, I couldn’t rest.