I am very upset about how this reservation was handled. First of all the property address is not where you go to check in. The location to check in is at least 5 minutes away from the condo. No one ever explained that. I even called the "front desk" and they did not mention that you had to see them first to get keys. So we went to the address listed and nothing there, no signs on what to do. We then called the "front desk again, and woops, we forgot to tell you, it's way over here. And then they send you back to the condo, and mind you, I asked the "front desk" in person, if we needed extra parking passes, I had 3 cars, they said you need 2 parking passes, NOT TRUE, every car needs a parking pass, so, I had to go back to the "front desk" and get the third parking pass. The place was nice and clean, but I would never stay here again. I believe the "property management company" as known as "the front desk" is very inefficient. The prices were way too high and the property management fee is highway robbery for the service that you don't get. I think hotels.com should take "Bear Hollow Resort" off their list. Waste of Money, Waste of Time, inefficient "front desk guy". Don't bother, go somewhere else!
