2/10 Horrible
Rallou
Viaje en familia, Viaje en familia con niños pequeños
1 de ene de 2026
Happy New Year. The experience of the check in and of the overall stay was terrible, I am afraid. I absolutely regret booking this room, and putting my family and myself through this dreadful experience on New Year’s Eve. The website said that we could check in after 3 pm. We arrived at around 5:30 pm, and we were not able to get in the room for more than an hour. After five minutes we were in the room, there was no electricity (minus degrees outside and snow), no hot water, no towels and no heat, the room was freezing. The electricity was fixed when we came back after midnight. We slept with our jackets on. We were provided a portable heater that eventually heated the room, but it took several hours. There was NO hot water, we didn’t have a chance to take a shower because of that. The overall condition of the room was quite miserable and it wasn’t clean (there were even spiderwebs in the bathroom). ALSO they took our credit card and ID and copied them in order to admit us in the room, it was kind of a blackmail (while we were waiting for 1.5 hours to be admitted in the room. They said it was their policy in case we vandalized the room or “went crazy”. I booked this room because it is my birthday today so my family and I wanted a nice getaway in the mountains. This stay totally ruined our day and our night ON NEW YEAR’S EVE.




Rallou
Se alojó 1 noche en diciembre de 2025






















