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"好"

"入住舒適，服務好。早餐款式多，溫泉人不多。 "

"kindest staff ever, beautiful room, i love it "

"There was issue with aircon in our room, but our butler Robert assisted us and resolved the issue promptly. The hotel is very close to the aqua park and aquarium, very good location "

"What a wonderful hotel! Very comfortable, cozy, and quiet, with a beautiful garden and pools! Excellent on-site restaurants. Friendly staff. We felt incredibly comfortable the whole time! It may not be the newest hotel, but we've been to neighboring giant hotels, and in terms of comfort and luxurious, relaxed living, we know Sofitel is the best! The children's entertainment area is simply amazing! Thank you for a wonderful stay!"

"This was one of the worst hotel experiences I’ve ever had and completely unworthy of the Westin name or a so-called 5-star rating. The hotel is extremely dirty. After sleeping just one night, my entire arm and back were covered in red, swollen bite marks. This was not a minor irritation — it was obvious and alarming. Cleanliness is the most basic expectation, and this hotel failed badly. Instead of taking responsibility, the hotel tried to blame me, suggesting the bites were caused by eating...

"Cleanliness and Fresh bed sheet"

"Yes."

"Booked a non smoking room, but the room smells cigarette "

"Family of four stayed in hotel for 11 days - we had great time. Very nice hotel -staff very helpful, convenient location in haitang sanya, rooms and facilities are very clean and comfortable, with big family rooms. My butler Bobby has been great help to us, patient and experienced. Kids club is great for family, staff well trained and great to kids. There are lots kids pools with staff looking after customers all the time, Alan has been very helpful when we were playing near the kids pool....

"Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática."

"very good "

"Lovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!"