Bally Mountain

Booked a week out and got a very reasonable price especially given proximity to beachfront. Was pleasantly surprised to receive an upgrade on check-in to a two bedroom apartment with a lovely sea view from the balcony and main bedroom. Jane checked me in and was very helpful and friendly. I had a small suv rental car and my allocated carpark was a tight squeeze next to a pole, but luckily no one parked on one side of me which was a relief! Could be tricky for nervous drivers or larger vehicles. Location is perfect with an easy walk along beachfront to either Broadbeach one way or Surfers the other. There is also a local convenience store close by for any essentials if you don’t have time to travel further and a BWS within a 10min walk also.

Avoid booking with Q Stay Properties. From the moment we checked in, most of the apartment had an electrical issue. As a result, we had no usable kitchen, laundry or Wi-Fi for the entire stay. Maintenance managed a temporary fix that lasted a day before the same issue returned. Despite reporting it immediately, the electrical fault was never resolved before we checked out. Customer service was frustrating. Emails were often ignored until late in the afternoon, leaving no opportunity to respond before the office closed. We repeatedly had to chase updates, and promised callbacks didn't happen. We were eventually offered an alternative apartment in a different location with poor reviews, which wasn't an acceptable replacement for what we'd booked. The apartment was also in poor condition. The sofa and kitchen extractor fan were broken, the bathroom tap leaked, the carpets were dirty, and the bedding consisted of thin throws instead of proper duvets. Overall, it was tired, poorly maintained and not fit for the standard advertised. The building itself is in a great location, and the common areas and pool are well maintained. My recommendation would be to book an apartment in this building through Mantra rather than Q Stay, as the location is excellent but the management of this property was not.

Great location. Tidy, clean and well equipped unit. Car parking is a little tight but road parking is available.