6/10, Acceptable
Adam
Viatge en família
16 de juny de 2025
My room appeared clean but smelled of mildew. I also booked my 3 night stay here because my son and his friends wanted to swim and the pool area online looked nice. It wasn’t until hours after I checked in and tried to get back INSIDE from exploring the Pool area that I was told from a Staff member that my key wasn’t working to come back inside because the Pool was actually not open yet. It was likely another 4-10 days before an Inspector would be out to bless the pool and clear it for service! I had to book an additional hotel (Crowne Plaza) for the boys to get atleast 1 day while in town at a place with a Pool. Very disappointed with the poor communication and no offer to help find some kind of resolution or compensation for my additional $200 expense elsewhere.
Adam
Estada de 3 nits (juny 2025)