8/10, Bo
Michelle
Viatge en família amb nens petits
21 de set. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Overall, I enjoyed my stay here. There were a couple of things that they could improve on, but it was not a dealbreaker for me. On this day, there were a lot of kids staying here. I think it might have been a team that was visiting and there were a bunch of young boys running all over the hotel. They were loud and disruptive and standing right outside my hotel room. I had to step outside and ask them to please move somewhere else and tell them that they were being loud. I feel like it's up to the property and security to notice these things And examine their cameras and tell hotel guest to keep the noise down. Parents should not have their teenagers running all over a hotel, screaming and making noise like it playground.
Another issue was that the key card stopped working. I had to go back to the desk three times because each time they said they fixed it, it really wasn't fixed. Then I had to wait 15 minutes for a maintenance guy to come upstairs and try and fix the door. He took a little while to get the door open. I don't know why that happened but that should not have happened. The fact that it did happen and I had to make three trips back-and-forth and be locked out the room for over 30 minutes. they should have offered some kind of compensation and at least given me a formal apology for the inconvenience.
The check-in process was not smooth. I booked two reservations via Expedia. He had a hard time finding the reservations. I had to be the one to locate it for him.
Michelle
Estada d’1 nit (set. 2025)