10/10 Excelente
Peter
27 de abr de 2026
Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
We stayed five nights at the Residence Inn Downtown Ann Arbor and had a great experience. We were fortunate to have a panoramic king suite on the fourth floor and it was a perfect setup for my husband and me and our dog. It was well-equipped with what we needed (the only ding there would be that some grout by the shower door wall and floor could use some love). And FYI, if you’re tall and/or have bad knees, the toilet is LOW.
The staff were all exceptional. Adrianna, Stephen, and the new guy (whose name escapes me, but he is rocking it) all went above and beyond. When we requested a needed refresh for the suite cookware, it was personally delivered by the hotel manager, Mercedes Provost, who is fantastic. We were high-maintenance guests and they didn’t bat or roll an eye.
The breakfast buffet was top-notch. Everything was fresh and perfectly prepared, with a solid selection of daily continental staples and a rotation of cooked items. The host for the first few days of our stay (again, not recalling his name), was very personable and professional, and didn’t once slow me down when I came strolling up with my wheelbarrow :)
The pool was closed for repairs, so that was a bummer, but not a big deal. It would have been good to know that in advance, but that could be logistically impossible for the staff.
Certainly not for a lack of dedicated trying by the team, but we were not able to stream NBA games to the TV from our streaming service on our device without the volume at 1
Peter
Se alojó 5 noches en abril de 2026