8/10 Bueno
Brandy M., Abilene, TX
3 de mar de 2026
Aspectos positivos: Limpieza
The home was beautiful and exactly as advertised in photos. It is very well taken care of with lots of extras that really set it apart…like the boot dryer/warmer, abundance of throw blankets, dedicated hot tub towels and ski’s and snowboard holders. The host Tania, was very attentive and responded quickly to all communication. Unfortunately, we had a few hiccups. I would never have mentioned if it was 1 alone. Our confirmation stated check in was 3:00. We arrived at 3:20 after an 8 hour drive and the cleaning lady was not very nice when she told us that check in isn’t until 4:00 and we could come back then. The host called us and apologized. We left and returned an hour later. First night hot tub temperature was 67 degrees after attempting to heat for an hour and 1/2. Host notified us the next day that it had been drained and refilled that day. It was up to temp for the remainder of trip. There are 2 Keurig’s in the kitchen, neither one worked. There was a fancy expresso machine, but we weren’t sure how to use it. The final night of our trip, the septic system backed up in laundry room, flooding 1/2 of the downstairs with disgusting sewer water. The smell was horrendous. I notified the host and she said she would have the plumbers over the next day. I attempted to relay that with 10 of us in the house, we needed a working restroom and needed to be able to use running water. She asked us to not flush toilets. We went 17 hours without water or toilets.
Brandy M.
Se alojó 3 noches en febrero de 2026
