2/10
After driving 9 hours from Texas with a small child the property was not cleaned upon arrival, dirty linens, dishes, full trashes. Host was difficult to reach took several attempts before getting a response. Brought groceries to cook host asked us to go out to dinner while the maids came to clean the property, busy Presidents’ Day weekend restaurants were crowded and long wait times. After 2 hours waiting for cleaning crew, hot water heater was turned off so we did not have hot water for a shower/bath that evening. Could not cook our groceries during the trip, cookware is very old and non stick coating Is peeling off the pans. Asked for a refund of the first night due to the inconvenience. The host offered 75 (which is not even the cleaning fee). After getting VRBO involved host agreed to an additional 75 refund. It has been 3 1/2 weeks and have yet to see the additional 75. This is just a money grab, get the revenue,Provide the bare minimum.
Allen H.
Estada de 4 nits (febr. 2025)