Viatges a Aldeia dos Matos

A lovely hotel only a few minutes walk from the centre of the resort. The staff are lovely and include lots of nice touches. We both celebrated birthdays and received cake a fizz each time. Gets a bit busy at the breakfast buffet, but overall a great hotel.

Everyone but the other guests were wonderful

On arrival was able to check in even though early, room was upgraded to a garden view which was appreciated. The rooms are clean and well maintained, mostly quiet although someone was thumping around above us, but it wasn't annoying enough to complain. Breakfast was as expected, pleasant with an outdoor eating area, sparkling wine and usual offerings, and it was never overly busy, and they replaced items if you asked, breakfast is also on until 11am which is great. Dìd not use pool but gardens and pool area are nice to relax in, no loud music. Service at the bar/restaurant was sketchy, some excellent staff and others clueless. Service charge is added at end of stay, so pay as you go is my recommendation. Shuttle service to the lovely beach, could do with a few more collection/drop off times, but the walk back is quick if not a bit hilly at the start. The reception team and staff around the hotel, breakfast team and spa team are lovely, Ceila on reception & Sam in the spa in particular. Our first stay here was in 2019, 7 years later, there are some improvements, fire pit relaxation area is nice touch and would be welcome if visiting during the cooler months. Didn't try the buffet restaurant as it wasnt great in 2019 and the reviews this time around show not much improvement. There is a newish restaurant on site which we didn't try as closed for 2 of our 4 days. A couple of decent Portuguese restaurants a five minute walk away. Opposite pine cliffs resort.

Brilliant breakfast choice and all staff very friendly and helpful. Nice apartment which isn't far from the marina with good shops,bars and restaurants.

L’heure pour récupérer la chambre est très tardive: 17h… du jamais vu. Mauvaise surprise lorsque nous récupérons la clés de la chambre, le réceptionniste nous dit que la chambre n’a pas été payé, nous tant la machine à carte bleu avec le montant que nous avions déjà payé. Nous lui montrons le reçu indiquant que nous avions payé mais dit qu’il va contacter ses supérieurs pour savoir et nous tiendra au courant… jamais eu de nouvelles ni excuse de la part de l’hôtel sur le désagrément causé et la perte de temps a l’accueil pour ce problème… Dans le chambre: la chasse d’eau disfonctionnait et la porte de la salle de bain ne tenait pas fermée, s’ouvrait à chaque fois ce qui était problématique sachant que les toilette étaient dans la salle de bain.