Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This unit had a beautiful oceanview on the second floor, was clean and in a quiet area and the grounds and pool were well maintained. The on-site staff was wonderful and very helpful and we felt safe that there seemed to always be someone on-site. We were able to snorkel in the bay tight in front of the building, and were within close walking distance to several restaurants, and about a 25 min walk to Akumal Beach 'town'. Unfortunately, we had multiple issues during our 3 night stay that brings up a bigger concerns about maintenance in the unit and building.Soon after we arrived, our first issue was that the latch of the patio door lock fell off as we were closing the patio door. Staff were great at looking at it within 10 min, figured it needed a replacement part and were back within 30-45 min to replace it. The next day we noticed we ran out of water in all taps as we were about about to leave, and mentioned it to staff as we left but they mentioned someone was on the way to fix it, and it was fixed by the time we returned several hours later. The day after, during a thunderstorm, we noticed that a large puddle of water was accumulating in front of the patio door. As we did not want to slip on it, we placed a towel to seep up the water.Lastly, and most concerning was when the electricity went out in half our condo. We thought it must be a breaker and someone was able to come up and try to reset it, but it did not work and they had to call someone else in. During that time, little zap noises could be heard every few seconds from the breaker area which was disconcerting. We went out for awhile and told them it was okay to continue to work on it and returned late to be told it was fixed, but it was still not working. We told them it could wait until morning, but over night the lights that were out would intermittently flash on for a split second every 20-30 minutes or so. We were leaving the next day, so know no m
