2/10 Horrible
Danielle
Viaje en grupo, Viaje en pareja
12 de dic de 2025
Aspectos negativos: Personal, servicios y instalaciones y estado del alojamiento
I chose this resort because they advertised a sports bar, and my husband is a huge sports fan. So why on earth is the sports bar not air-conditioned? Not even a fan. Everyone there was sweating and complaining. Miserable.
Check-in was a disaster. No one knew what they were doing. Total chaos.
They claim to have four restaurants, but that’s laughable. There’s basically ONE on site and it was “unavailable” the entire trip. The others are at different properties and “impossible to reserve” despite being practically empty. The buffet and food truck? Mediocre at best. Same bland food every meal.
This was my first time at an all-inclusive, and I genuinely didn’t know what to expect. What I didn’t expect was spending 45 minutes BEGGING for a dinner reservation on my birthday because the app didn’t work (probably because the WiFi barely works). When I asked for a manager, the front desk handed me a complaint form like I was an inconvenience. After insisting, they claimed the manager was “in a meeting.” I said I’d wait. He never came.
I eventually asked a random staff member who the manager was and asked them to find him. Shockingly, they did. But then he made us wait another 10 minutes outside in the sun while we were already sweating through our clothes. He finally secured us a dinner reservation—at another resort.
That dinner wasn’t even good. And the worst part? We were stranded afterward. The trolley he told us to take had stopped running for the night. So we had to walk 20 mi
Danielle
Se alojó 3 noches en diciembre de 2025
