Viatges a Agua Caliente

The staff was very helpful and since it is a larger property, was always extra helpful when we needed a ride to the front of the property (to be able to leave the property for an adventure or dinner) and back to our room after we were done, no matter the time of day. The rooms were a bit outdated but clean and comfortable. The included breakfast was very good also.

Great place, great staff. We left a few things in the room by accident and the hotel helped facilitate getting them shipped home for us (in Michigan). Very kind.

I don't even know where to start. This place was PERFECTION! The staff in the entire hotel was incredibly friendly and helpful, I feel that they are all our friends now. The food at the restaurant is amazing, people come visit from outside the hotel just to dine at the restaurant. The pools are sooo nice, and that is a highlight for me because my husband hates getting into pools, I literally had never seen him enjoy a pool the was he did in this hotel. We didn't have to share it with other guests when we went in and it just feels very peaceful and the views are breathtaking. The day we checked out I literally thought he would not get out of the pool so we could leave. The servers at the restaurant and pool bar were very nice and we enjoyed having conversations with them, Abraham, Anthony and Ricardo. The bell guys, the tour guide, our concierge, it just feels like they're all a family. The room was super comfortable and spacious, we had a view even from the shower with a giant window, plus a balcony and a huge rooftop for ourselves. They offer a complimentary tour of the property that is about 6 acres of preserved forest where you can see monkeys, sloths, scarlet macaws, among many other birds and species.

Loved the pool with the volcano view and loved the swim up bar! One of the pools was heated which was amazing. Gorgeous grounds and super friendly staff!