8/10, Bo
Anna
11 d’ag. de 2025
Dear Client Service team
I hope this message finds you well. I am writing to formally express dissatisfaction with my recent stay at BestPrice hotel Eschweiler from 8 to 9 August.
Upon making my reservation, I specifically booked a family room to accommodate my needs. However, upon my arrival, I was assigned a single room instead. This was not only unexpected but highly inconvenient, as it did not meet the needs of my family during our stay. I had assumed that my reservation details were clear, and I would receive the appropriate room type.
Additionally, I faced difficulties regarding parking. The lack of a proper parking space added to my frustration and made my experience even less enjoyable. It was disappointing that such basic expectations were not met during my stay.
I kindly request an explanation regarding these issues and a resolution to my concerns. I believe that a gesture of goodwill, such as a refund or compensation, would demonstrate your commitment to customer satisfaction.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely
Anna
Anna
Estada d’1 nit (ag. 2025)