"The hotel is grand and stunning. The service at the front desk is terrible, they were rude, claimed to misplace a reservation I made for my made. If I pay for a room, I expect it to be available and treated with respect. They took forever at checkin, took my card details. At the end they claimed not to have my details again. Very disappointing. Breakfast at the buffet was unorganized, people just walking in and not forming a queue."

"Best place to stay in Kolkata. Zero complaints at all. The Uruguay football team were also staying in the hotel when I was there, it’s top notch."

"My first time in India and all the staff makes you feel very special. I would stay here again"

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"We had a great stay. Kaif who did our checkin did a great job and took us to the room and gave us a walk through. Restaurant staff were very courteous and the food was excellent. Breakfast was awesome yummy. Checkout was easy as well. Special shoutout to the team who packed our breakfast as we were leaving pretty early in the morning. Overall very positive experience. Will strongly recommend this facility and looking forward to come back again. Thank you for the hospitality the entire team gave...