"awesome experience"

"Lovely hotel, with a beautiful hot tub and lounging area. Our room was spacious and well thought out. Staff was excellent. I do wish there were individual reading lights at the bedside though."

"Was very happy with the location breath taking views, great staff, loved the outdoor hot tub and coffee and breakfast at Sudden Sally! Thx for a great first time stay in Banff!"

"The hotel property was superb and the restaurant excellent as well as the spa services was like heaven. "

"Comfortable, clean, great restaurants and a perfect location."

"Loved their breakfast. loved the location"

"Check-in was an absolute nightmare! We arrived at 5:00 PM and waited in line for 20 minutes, (there only one person working at the front desk). When we finally got helped, we were told our room wasn’t ready—no estimated time, just “we’ll call you.” It took another hour and 15 minutes before we received that call. We then waited in line again for another 20 minutes to get our keys. Unfortunately, the keys didn’t work for the elevator. A man already inside assumed we didn’t know how to use it...

"That was on April,23,2026. The elevator near parking lot was too dark to see inside the elevator buttons. Otherwise, others are all very good."