"Me cobraron el IVA y cuando llegue me cobraron 25 dólares adicionales y no sabía que tenía que pagar"

"I was disappointed with how the IVA exemption was handled. As a visitor who lives outside Ecuador, I should not have been charged IVA. Unfortunately, no one informed me of this during check-in or payment. When I realized the mistake and tried to explain it, I was told that a refund was not possible. Their explanation was that the employee who assisted me was new and failed to mention that foreign visitors who live abroad are eligible for the VAT-IVA exemption. The process is actually very...

"Maria Jose in the restaurant each morning - she was so lovely. She always had a big smile and a warm greeting. And the breakfast was delicious. The rooms were clean and comfortable. The hotel is conveniently located next to a very nice mall and the beach. It was a really nice stay. If I ever come back to Manta, I would stay here again."

"Todo estaba muy limpio pero, no ofrecen zonas húmedas, ni siquiera la entrada al mar desde el hotel y con un costo de 12$, además que en el check in el trato del personal pésimo, al llegar tuve que enviar por wp apenas la información de los huéspedes, la reserva la hice la noche anterior y no se especificó que solo podemos estar en la habitación"

"The property is not well maintained and under staffed. The food menu is limited"

"Bueno"