"Really good hotel with great staff plus great location"

"Extremely bad service, breakfast is pathetic with barely anyone to serve. Rooms are decent, bathrooms smell. The manager Tara doesn’t really care as he has the Lords name. By far the worst Lords property I have stayed in many years of being with the brand. The only advantage is the proximity to Reliance. There are many nicer and older options in the area. "

"I was disheartened a little from my first occasion of having dinner. I received something different to what I was expecting and charged for it. On the menu the description was not helpful. Nor were the staff. They were most intent in me paying for the restaurants flaw. Which I did. This set the mood for my stay at the hotel not being positive. At times I also had trouble sleeping as staff were not understanding of the need to work quietly when cleaning. "