"The hotel smelled of humidity. The TV in the room didn't work. I went to change the remote control 4 times. Finally, I asked them to test it in the room to see if it worked. They put the remote control down and left. I went upstairs and the TV still didn't work. Since I can't sleep without a TV, it was important to me. The hotel is definitely not worth the price they are asking. And they are especially asking for extra parking from the customers who have already stayed"

"Quite basic but clean, fluffy towels and tea/coffee making facilities. No aircon but there was a fan available and it was surprisingly quiet so we were able to sleep with the windows open. The properties behind the hotel, which our room faced, were being renovated so I imagine that could be noisy if staying during the week but we were there at weekend and it was surprisingly silent. There is underground parking at the hotel but that was full, however we parked in the Rodney Road multi-storey...

"The rooms are gorgeous and beds are super comfortable."

"Shame the restaurant was closed but the pizza filled a hole. Room excellent, staff welcoming and polite and a well stocked bar. "

"Decent, clean and friendly staff. Very convenient location in Bath."

"Lovely character hotel in centre of Bristol. Staff very friendly and helpful. Large room"

"Paying for parking should be in with hotel price."

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Basic but everything you need and clean. Staff very friendly and breakfast was great. A bit noisy before the bar closed."

"The picture was misleading as there was no pool on the property, however it was a lovely room with amazing staff and it had that quaint charm for a adorable town."

"As I am not happy on the phone found having to book for parking very difficult had to phone direct to the parking company As the reception would not except cash"

"The staff here were lovely, breakfast was very good, and good location and (paid) parking. The room was very clean, possibly a little tired and needing a fresh coat of paint."