"We did not receive the service we paid for. There is no 24/7 front desk as advertised. During the whole of our one night stay we did not see a single member of staff. On arrival, we communicated with a man via the doorbell and were told a code to open the door and then another code to retrieve our keys from a cupboard. There were no towels in our room, we had to request these via the doorbell. There was no bottled water as advertised. The room was not very clean - there were cobwebs on the wall,...

"Manager very attentive upgraded rooms because of an issue with air conditioning. Small fridge would have been a bonus but everything we needed in all our rooms, extra water and condiments in hallway. Fresh fruit was a nice touch. Restaurant was 10/10. The only disheartening incident was being refused Scottish bank notes, it is legal tender, definitely not the welcome we expected. Scotland is still part of the United Kingdom."

"Great breakfast, friendly welcoming proprietor."

"I didn't know how this property had so many wonderful reviews over the years. I was told the hotel was a lovely place but was since sold. If you see any photos of breakfasts - they don't exist. I would not choose to stay in this property again."

"Average "

"Really lovely quiet location exactly what I needed Will definitely stay again "

"Excellent clean room . Excellent location for shops and restaurants. Close to the river "

"it’s okay. my room was now hoovered at all, dirty floor, checked bed for bed buds and it was safe to sleep. the heater was cold majority of night and only when i woke up after 7am i noticed it actually worked, didnt think it did. if the cleanliness of the place was better it would be a better review but staff is very helpful. cant go wrong for £40 per night."

"Very good the host was friendly "

"Beautiful room and perfectly placed for attending a wedding at the Gilstrap Centre. Directions, parking, and self check in were all well described and easy to follow."

"This was a scam. No email was ever received from the property with check-in instructions and they never responded to messages or calls. We ended up having to book different hotels and am trying to get a refund from hotels.com"