"Carpet has never been cleaned. Shower drainage blocked. The door key snapped when I tried to unlock. They wanted me to pay £90 for the key. The room smelled bad. It’s a guest house for people with no standards "

"My daughter and I absolutely loved every minute of our stay at Lochead Chalet. It's in a wonderful spot right on the loch side, and oh my it is so very peaceful! The chalet itself was a perfect size for we two adults and our little dogs and we found it very clean and well-equipped with everything we needed. Karlina in the Ellary estate office was lovely too. A beautiful location for a holiday and a charming place to stay - highly recommended. "

"This is the worst place I have ever had the misfortune to stay. On arrival I could see that the building exterior was very tired. The decking was past its best and the key box was broken and the smell was dreadful as I opened the door. Tried to keep an open mind went to open windows but the bathroom and one bedroom didn’t open at all. It all needed a good clean so put the immerser on and waited, I am still waiting. The boiler remained stone cold for the duration of our stay. Escalated this to...