"Cette hôtel est infecte rempli de moissisure et dangereux pour la santé"

"We, a family of 4 staying for just one night, arrived at 9pm because we really could not make it any earlier. However, the reception desk closes at 8pm (bear in mind that this is a hostel, not a hotel). After some communication via Expedia chat the landlord sent us instructions on how to get access to our room after 8pm. For us this was o.k. although he could have sent those instructions straight away (they seemed prepared anyway). Also, communication, except for the phone call I had with him,...