Puerta de Alcalá

Everything about was awesome, No front desk but the On The Phone Customer Service was amazing

Our stay was great! I have 2 teens and it was so convenient for each to have a bathroom! Upon arrival one of them was greeted with balloons, birthday message, and candy! That was a surprise for him and also myself. It was not planned!!! It was easy to reach out to them with any questions I had. It was easy to checkin. They had multiple ACs through out the apartment which can be controlled separately. We stayed at the 2 bedroom- family apartment. The amount of space for my family was bigger than expected. Very convenient! There are groceries and restaurants just a couple footsteps away. The location was excellent. It was quiet during the middle of the night. Was able to sleep without being awaken by noise. The bed and bedding are very nice and good quality. They provide both hairdryer AND hair straightener. The attention to detail was great. The kitchen had everything you can think of (ie fruit peeler). We will definitely come back and will also check out their other locations in the future!