"Excelente ubicación y atención"

"Beautiful room in a charming old building on Gran Vía — high ceilings, windows everywhere, a small balcony plus a large terrace with an awning and great views. Room service dinner was excellent. Only critique: as drivers from out of town, we got no guidance on Madrid's low-emission zone; the hotel told us at check-in they could have helped register our plate, but by then it was too late. Otherwise a wonderful stay — we'd return in a heartbeat."