Catedral de Medellín

Our time staying at the Lettera Hotel in Medellín was great. It was a beautiful, well maintained hotel with great staff. Everyone on the property was eager to help and very amicable. The view from our balcony was great, our room was amazing, and overall a perfect experience. The restaurant had great dishes and the bar had a well-stocked variety of local and imported drinks to try. We would certainly stay here again without hesitation.

Unexpected fees and disappointing experience I booked The Charlee Hotel through Expedia based on the price and information presented during the booking process. After arriving, I was surprised by a mandatory resort fee and an additional fee for having a visitor, even when the visitor was not staying overnight. I have stayed at many hotels and have never encountered a visitor fee like this. If these are important conditions of staying at the property, they should be clearly disclosed before the reservation is completed. I contacted Expedia about the issue. They told me the resort fee was included somewhere under “Taxes and Fees” or “Due at Property,” while the visitor policy was listed under “Hotel Policies.” However, I believe significant additional charges and restrictions should be clearly communicated upfront. My issue is not simply the money—it’s the lack of transparency. Make sure you carefully review all fees and visitor policies before booking. Based on my experience, I would not stay here again.

It was a really nice convenient hotel