Aquari de Key West

I’m honestly not someone who usually leaves negative reviews, but after our experience here, I felt I had to share this so future guests can make an informed decision when choosing a hotel. Unfortunately, our room was very disappointing and did not feel like the “luxury” room we were expecting. There was a large ice machine right next to our room that made an extremely loud noise every time someone used it or took ice. On top of that, the room service area was directly next to our room, and the staff would have loud conversations early in the morning. We could hear almost everything inside our room, which made it very difficult to sleep and relax. When we checked in, no one explained that we had a welcome drink included. We were simply given a receipt/paper, without any explanation of the benefits or amenities included with our stay. The biggest issue, however, was the lack of response from the staff. On our first night, we reported that the TV in our room was not working. We were told someone would come and fix it. We asked again two or three times during our three-night stay, and unfortunately, no one ever came to help or even properly follow up. Housekeeping was another major issue. We repeatedly requested that our room be cleaned and that our trash be taken out, but nothing was done. After asking approximately six times, our trash was finally removed on the night before we left.