When I checked in, an older staff member offered me an early check-in, which I appreciated. However, the room she assigned me was an accessible room with almost no view, very little natural light, and no shower curtain. It felt quite dark and uninviting.
I asked to change rooms, and although she repeatedly told me the hotel was fully booked, she eventually offered a different room. This new room was noticeably bigger, cleaner, and had some sunlight—much better than the first one.
Additionally, she never provided my Expedia VIP perks. It wasn’t until I re-checked in (to move to the new room) that a different concierge finally gave me a free drink coupon.
I'm also unsure if all twin rooms are located below the check-in floor (which is on floor 5), but my room felt like it was beneath the hotel or at bridge level. It gave the impression of staying in a basement, which wasn’t enjoyable.
Given these experiences, I’m uncertain if I would choose to stay at this hotel again.
