Viatges Districte de Bromsgrove

£503.07 for four nights and the toilet door wouldn’t even lock. For the price, I expected considerably better from Hampton by Hilton. The room felt tired and dated, with dust, marks/stains and hair present. Towels had visible marks, while the pillows and bedding were very thin. The room was either too hot or too cold despite adjusting the temperature. There were several maintenance issues: the toilet door wouldn’t lock, the main room door had to be slammed to close properly, a bedside light and bathroom ventilation weren’t working, the shower pressure was poor and the shower head couldn’t be adjusted. The blind was also bent and uneven. There wasn’t enough toilet roll and there were no bathrobes or slippers. The hotel entrance had a strong unpleasant smell, the lift ceiling had marks and the Wi-Fi was shockingly poor. We also experienced children running up and down the corridor. Breakfast was disappointing. The hot food was cold, tables weren’t always clean and the breakfast area became overcrowded. We had requested vegetarian sausages, but overall breakfast wasn’t worth the additional cost. Staff were pleasant when approached and check-in was efficient, but nobody proactively checked how our stay was going. Communication was mainly through email. Overall, there were simply too many issues for £503.07. The experience did not match the standard, service or value I expected from Hampton by Hilton, and unfortunately I would not choose to stay here again.