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"Stanley really didn't care how he treated us. We arrived super late from long travels and he was so rude and literally we only asked him if the room had a view and he said "its too late for that you should have checked in earlier" like just so inconsiderate but Tiffany I believe was her name was so kind and accommodating to our wifi issues...when Stanley gave us no insight that the higher floor had little to no wifi so we scrambled during work time and zoom..Stanley needs to be back of...

"Amazing hotel , very luxury, I would always stay here anytime I come to Dallas."

"The property is old with some construction. The bathroom is extremely dated, but I made it work. Will likely not stay here again."

"Clean room."

"The people, the staff!!! Everyone we came across during our stay was So refreshingly warm, accommodating, and friendly. We loved the amenities and the fact that there was so much to do on the hotel grounds. The food, delicious especially the breakfast. Shout out to Veronica Mendoza the hostess at Media!!!"

"I had a wonderful stay at this hotel. The highlight of my experience was Tish, who provided exceptional customer service from start to finish. She was friendly, professional, attentive, and always willing to help with any questions or requests. Her positive attitude made me feel welcome and valued as a guest. The hotel itself was clean, comfortable, and well-maintained, but Tish's outstanding service truly made my stay memorable. Thank you for going above and beyond for our family"

"Loved this hotel ! Very clean, and quiet. I loved the bar. Valet was also super nice!"

"Great"

"The staff was helpful, cordial and professional. The room was basically clean however the sheets smell overly bleached, the carpets in the hallway stained and musty. The snacks were empty and very limited. The card system for the room malfunctioned several times. That’s why we rate this hotel a 3"

"Great place to stay! The rooms are beautiful, the check in process is smooth, and the attention to our comfort was great. They have excellent restaurants and bars, and plenty of parking. I would highly recommend staying here the next time you are in Dallas!"

"Quite clean. Appreciated healthier options offered at breakfast each day…turkey bacon, fruit, sweet potatoes etc"

"BOI at the front desk kicked off the wonderful stay at the Fairmont hotel! Staff was amazing and the Rose 31 lotions and bath shampoo/conditioner/gel is worth another visit for just that. Price was steep for valet, but we parked 2 blocks away at self parking for half the cost. Can't wait to come back!"

"Great customer service and great place to stay!"

"The facilities are nice and comfortable but the staff is so rude. It looked like the people at the desk were always having a really bad day."

"Room and bathroom were clean. Parking was easy and quick. Check in/out was super easy. Both day and night crew were very pleasant. I want to give a huge hand to Jay at the front desk, he was super funny and respectful. He made sure my check out was a breeze. I highly recommend staying here!"

"This was an amazing experience and highly recommend the property. Checking in was smooth even though there were like 30 others ahead from the Fiji airlines crew. Quick turnaround for room service and going above and beyond to ensure our stay was comfortable. The food from breakfast to dinner was on point and did not disappoint. The fish tacos extra crispy hit the spot and were the right size to satisfy my hunger. The guest services brought items that were low to ensure we were able to take full...

"Overall great atmosphere"

"I had an excellent stay, clean room, good customer service from the staff, and the breakfast was good. Only one thing I didn't like was room service, tidy up the room, is available every other day."