6/10, Acceptable
Gary
Viatge en família
28 de des. de 2025
Hotel itself was clean, room is typical. Unfortunaly gated paid parking deck, where it potss you are parking at your own risk, is obviously unsafe as ours and a few other cars had windows smashed in overnight. We were awoken by police calling to let us know. Crickets from the hotel itself. No support or even a simple sorry, but it happened from the hotel. We got an email from hilton asking for a review and mentioned the car damage and their response was just that they arent responsible for anything. Great customer recovery "Tony J" from corporate guest relations. We didn't ask for anything, but definitely would not return. Only recommend if you want to leave your car unlocked and windows open to make it easier for the locals (they didnt even take anything and multiple cars affected)

Gary
Estada d’1 nit (des. 2025)


































