"We had such an incredible 4-night stay that I can't stop raving about the exceptional service! Not only is the hotel stunning with such great facilities, the staff go above and beyond. From the moment we arrived to the moment we left, we felt at home. The doormen do not let you lift a finger; they're there offering help before you can even say hello. The guest services staff were incredible -- especially Antonio and his lovely colleague (I can't recall her name) who played with our 1 and 5 year...

"Amazing spa enjoyed my stay friendly staff bed comfortable with great shower"

"The staff was amazing. Wonderful location and touches. Really was very happy with my stay and having a bar stay open later. Very cool rooftop bar. Highly recommend. Thank you very much!"

"Just love it all."

"I booked the Avenida Palace for my parents to celebrate my Dad's 80th Birthday. The hotel gave them a really lovely room and left little treats like natas. They told me the hotel was beautiful and that the breakfast buffet was excellent. I was nervous about them navigating Lisbon on their own but the concierge helped them find good restaurants close by and Fado performances as well as assisting with taxis. Thank you so much to the staff for looking after them so well!"

"As an All-Accor member and given the name of “Sofitel” I expected more. From the start it felt as if my husband and I were discriminated against. We are POC. During the check in process we were greeted by the doorman who took our luggage and asked us to wait on a couch right next to the check in counter to be assisted with check in. We did as instructed and waited while new guests walked in who were white and given service immediately and checked in before us. My husband then decided to just...

"La propiedad y la atención es excelente"