"The perfect hotel to base yourself to access the local parks. Free entry to Terra Mitica too. We’re looking forward to our next visit there."

"Very good food, friendly staff, great location, very clean, what else do we need?"

"3rd trip to the Serawa. Excellent small hotel with amazing staff. Joanna on reception is an asset to any business and is very very helpful. And Vania and Carmen made every breakfast fun and friendly. All of the guys in the kitchen help make what I can only say is my favourite breakfast. The gardeners are also very friendly and have done a fantastic job. The pool area does need some attention. New sunloungers and a bit of money spent on the poolside itself"

"Family holiday, two adults and two children staying in the villa with a pool Room was clean and staff were friendly. We were surprised by the wet room initially as its not something we have had before but quickly got use to it."

"The snack bar. Firstly Hygiene standards. I watched on multiple days, chefs using the same gloves to serve cooked foods and handle raw foods. On one occasion the chef dropped an entire kebab on the floor. Waited 5 mins then applied said dropped kebab onto the machine. A few from our group were sick in rooms due to this. Lifts!!!!!! For a large hotel, there's isn't enough lifts. During busy times you can be waiting 30 mins for a lift. These are old, unventilated and generally quite...