"I have never seen or heard of a hotel that does not answer their phones and help with reservations. Shame on you"

"Such a surprising experience, absoltkey loved this hotel. Was in town for business and need a location very near by, this hotel was a steal and available. I typically stay at the Ritz or an apartment; I was ready for a subpar experience given the very economical rate - not the case AT ALL! From the check in process, to the staff, to the food and hotel room I was really impressed! The staff even went as far as to call the other location to help store my luggage before I left for the airport so I...

"Good location, clean, quiet room."

"The hotel is good for a short stay, but unfortunately there is a strike and a demonstration next to the hotel. We could not take taxi or any transportation to hotel ,only walk and carry luggage in the rain and cold climate,plus at night not easy to find the address. Same style of breakfast for our 3-day stay, also, not a real 3*Michelin restaurant as marketing?BTW, the room is quite small, even with a big terrace attached."

"Room temp is a little cold and I can not adjust room temp."

"The bad hotel"

"Great location and friendly owner. Getting in to the apartment was always tricky, since the touch pad on the door was misfunctioning quite often, so this was annoying. The apartments are not that new like on the pictures. Overall it was still a good apartment for this price in Madrid."

"Bastante bien, tiene un supermercado a una cuadra, lo cual resuelve muy bien, muy amable el staff!"

"Chambre très grande mais les lit zéro confort Le dej moyen Le personnel moyen Les lit pour enfant pas confortable du tout Je déconseille Très dessus"

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"Spacious king bed room. Friendly staff. Great breakfast with lots of choices"

"Amazing place to stay. Clean, great staff, centrally located and close to a metro station."

"Have some fragrance embodied in the lobby that makes it hard to breathe, staff are rude if you are not a local"

"This facility is far from Madrid’s city center. Having said that, we used the local buses #312 and/or #L-2 to go to the nearest metro station and take the metro #9 into Madrid. It takes about one hour between the bus and the two metro links you need to use to get to Madrid. You need to do the same to get back to the hotel."