"Nice"

"It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing."

"Very nice hotel for a few days to stay at Tulum "

"Staff was not very friendly, didn’t give me info about property or food accommodations even though it said breakfast included so I sat for over an hour to be told oh it doesn’t start till 9:30am then at 9:30 am still no one which after a day of travel I was starving and needed coffee. Considering I booked this stay due to breakfast being ready and not having it after an awful check in, random people knocking at my door at midnight, I could hear the couple in the room next door having sex because...

"No water service for two days "

"Todo buen"

"Very disappointing stay I stayed at Casa Gitano after booking through Expedia. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken...

"Beautiful room with jungle vibe and outdoor bathroom. Loved it! Less than 60 seconds to get to the beach. "

"Very nice staff, great food and drinks. Adored the room with swim out. Gym was limited, some equipment was out of service which was disappointing. Nice beach location. "

"This resort exceeded our expectations in every way. Service, cleanliness, attention to detail, food quality, knowledgeable, going above and beyond in every way to make our stay beyond perfect. The front desk staff, the wait staff, the cleaning staff, the yoga instructor, the tequila tasting director, the spa staff. We absolutely loved our stay and will be back for sure! "

"The staff was kind and knowledgeable. The housekeeper, Mari, did a great job every day getting all the sand out of our bungalow and keeping our space clean. The staff at the restaurant was great, they always had a server that spoke English, the menu was in Spanish and English and the food was absolutely amazing. The location was walking distance to the ruins, you can even see them from the beach! The lobby had games, a pool table, and a foosball table my son and I used every day, multiple times...