"I gave this hotel 3 stars because my stay was a mix of positives and negatives. The front desk staff was very friendly, respectful, and welcoming, and I appreciated the excellent customer service. The room itself was nice and comfortable. However, I was disappointed that there was no breakfast and the pool was closed, even though both were listed as amenities online when I booked. We still paid the full price for the room despite those amenities not being available, which was frustrating. I...

"Entire place is a mess under construction I guess? Didn’t seem like they cared about having people stay there. Like we were inconveniencing them…"

"The pool wasn’t working or the hot tub They didn’t have enough breakfast for everyone The fire marshal came in while we were in the lobby to check out and was asking about exterminator reports for their bed bugs witch he left without because they had no papers for treatment"

"Positives: The property is in a good location to walk to Great American Ballpark (it takes about 10 minutes). I liked the valet service. Made it very easy to pull in and unload. The hotel is very nice upon first walking in. Negatives: Upon first walking in the room, it was about 85 degrees on an already super hot day. It took awhile to get the air down to around 72. I noticed immediately that the sheets on the king bed were inside out. That’s very odd for a nice hotel. The room was clean,...

"During our July 3, 2026 stay at the Cincinnati Marriott at RiverCenter, we experienced multiple issues that significantly impacted our visit. We were unable to access our original room after several failed key attempts and multiple trips to the front desk before being upgraded due to a broken door lock. Unfortunately, the upgraded room’s air conditioning was not working at all. We reported the issue twice, but no maintenance technician responded, and we were later told no one was available after...

"Perfect!"

"Great"

"The property was clean but the breakfast was less than average. The selection was minimal and the hot items were not very good. Someone also had dogs with them and they cried for over an hour one day and sounded like they were running into the walls."

"I had a horrible experience on 7/3/26 I had taken my family to kings island for the fourth of July so I made sure I booked in order to have plenty of sleep room, I planned to have the kids sleep on the sofa bed , so when we pulled is out the bed we were shocked to see that the mattress and sheets had urine stains as well as blood spots and so did of the beds, I immediately called down to the hotel staff and explained the situation to a male by the name of Al, he was rude and stated that they had...

"Everything was fine. Until we went in the room and the Ac wasn’t working. Called the front desk and no one showed up We had to go to the game and was told the repair man would fix the ac while we were gone. It didn’t get fixed. At 12:00 midnight we were moved to another room"

"It was really nice all though we had a suite and the air conditioner in the other room didn’t work."

"Always a great stay for my family. We like staying here when we attend reds games."