"The rooms definitely need an overhaul!! Tiny closets with doors you can barely open. The bathroom needs renovation: we found rust , peeling on walls, cracked tiles and insufficient water pressure. Hotel appearance needs help. The best part of staying is the staff in all departments! And the hotels location to / on Riverwalk. "

"Nice place"

"It's was a great stay"

"The property was ok, but when you think of "Crown Plaza" you would expect more. Carpet in hallway was extremely dirty, only one elevator worked, no microwave in the room, no ice machine on each floor, no luggage carts available, toilets are very low and needs to be up higher and I think it's ridiculous to have to pay to park when you are a guest. We stayed 2 nights, and I called down to the front desk and requested cleaned towels and the desk clerk stated that housekeeping was putting towels out...

"It is very nice and friendly "

"restful and cleN"

"I always stay at this hotel when I’m in Jacksonville. My stays are always excellent. My only real take away will be to not stay near anyone who is traveling with their pet. I don’t have an issue with the pets being their I just don’t want to hear them barking all day and night. "

"Rooms were clean. "