"Room was clean. And they had more than two towels like most places put in the room for 3 people."

"We arrived quite late to check in. The staff was quick to respond upon our arrival. We found our room clean and quite comfortable."

"Accommodating staff, easy free parking. Nice quiet location."

"First of all, we were somewhat greeted by a man on a screen that is remote broadcasting from India. No other perskn was physically in tge room. Our room had a fridge that wasn't working, the coffee machine had a used coffee pod in the water dispenser, the shower grout looked to have mold issues, and the comforter had a stain. We were all put in a room next to a large group. Upon their arrival there were kids screaming and adults cussing. They slammed doors and made lots of noise. We asked to...

"Besides a shower mat that looks like it has been through some things it was a pleasant experience. Staff were super friendly and welcoming, the working was sufficient and felt my car was safe as we explored Richmond. I would definitely come back here."

"Did not receive my deposit back, said that they are not able to because dirty towels, when i always only use one towel for the floor to get out of the bathtub. I’m not satisfied"

"Location!"

"Convenient location, comfortable room, okay breakfast, fair value."

"What a dump"

"The room said non smoking but it reeked of cigarettes. The furniture looked really old. The mattress had a dent in it like it has been used for 30 years. I didn’t sleep well at all because of the uncomfortable mattress. There were no pool towels and when they were brought out, they were tiny. I’ve always thought best westerns were nice but this felt like a motel for the price of a hotel. The breakfast was okay but could use more fresh fruit and more options. Parking was easy and plenty and...

"Convenient to downtown, freeways and civic center. Bus stop to civic center right in front of property. Okay breakfast. Good happy hour selections. Clean rooms. Nice, firm mattresses. Inexpensive laundry room and vendor machines onsite. Free, ample parking. Recommend and would stay again."

"Loved it!!!"