"Where to start… Woman on check in had no idea what an Expedia pay at property reservation was. The remaining balance of the room was attempted to be taken before we even checked in. When we were eventually greeted by the very unhelpful woman, we were told that she “apparently” did not know what the reservation was. This is absolutely disgusting as clearly the staff have no clue what they’re doing. Then to dinner, a young girl has the most disgusting attitude for a waitress I have ever seen....

"Location is wonderful, a few easy steps to Commercial Street, harbor, etc. The property is old and very much in need of refurbishment. There is evidence that the management is working to that end. Restaurant was closed, which is challenging if staying on the weekend because there are literally only a handful of places to eat on a Sunday and reservations are hard to come by. I stayed 2 nights and there was no housekeeping available unless requested. The front desk is not manned 24/7 but mobile...

"Good location. Room was small with old furniture but clean. Dining room/restaurant was dusty: tables and floors were clean but evidence that corners, blinds, and deep cleaning does not happen often. Food options were quite good. Breakfast was good and well-served."

"Comfortable room and lovely breakfast. Lovely hosts"

"The chalets are set in the most beautiful location overlooking Scalloway. Easy access by car to the whole island. The chalet was very clean with everything we needed and perfect for 2 people. We loved our visit and would definitely return to Scalloway and the Chalets again. Will be recommending to friends and family, thank you Sarah."

"Beautiful views of crofts and the sea. The room was quiet and comfortable. The bed especially comfortable with cotton sheets and cushy duvet. Teas and coffee were available. Breakfast absolutely delicious with the host preparing any level of breakfast need."