Calificación basada en 489 comentarios contrastados
4,7 Limpieza de la habitación
4,3 Servicio y personal
4,4 Comodidad de la habitación
4,5 Estado general del hotel
Opiniones contrastadas de Expedia
Recomendado
en Todospor un viajero real
Buen hotel que no me importaría repetir
Publicado el 14 jul. 2013Hotel muy bien situado, un oasis en la ciudad. Destaca la azotea al atardecer
Recomendado
en Todospor anonimo desde barcelona
personal de recepción poco agradable
Publicado el 9 dic. 2012
Pros: decoración
Contras: personal recepción
Lugar: ok
El personal de recepción te trata en todo momento cómo si les fueses a robar lo cuál me hizo sentirme muy incómoda. Se cree el ladrón que todos son de su condición...
Muy majo el chico que lleva las maletas y el personal del restaurante de la terraza pero recepción 0!!
por un viajero real
Publicado el 10 may. 2024
Unique situation. Elevator. Bedroom equipment
Comentario de la dirección del hotel
12 may. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Robert,greetings from Maru Maru Hotel, Zanzibar!Your positive feedback means the world to us, and we want to continue providing you with exceptional service and a memorable experience during your future visits. Whether you're planning a romantic getaway, a family vacation, or a business trip, we are committed to making your stay with us as comfortable and enjoyable as possible.We look forward to welcoming you back to Maru Maru Hotel and creating more amazing memories together. Thank you once again for choosing us as your preferred accommodation in Zanzibar. We can't wait to see you again soon!
por un viajero real
Publicado el 26 mar. 2024
Comentario de la dirección del hotel
27 mar. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Toshihiro,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with Maru Maru Hotel and for your valuable time to rate us.Looking forward to welcoming you again.Thank you
por un viajero real
Publicado el 13 feb. 2024 en Hotels
Fint hotell plassert i steinbyen. Hadde avtalt henting på flyplassen, når vi kom til hotellet forlangte resepsjonen dobbel av avtalte pris (lureri). Ellers var oppholdet hyggelig.
Comentario de la dirección del hotel
25 feb. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Svein Åge,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with maru maru hotel and your valuable time to write us.on the investigation, we found there is 2 different charges one was city tax which was a total 40 usd and another was for pick up 20 usd. hence there was missing communication about the however the charges were correct. apology for the same.Looking forward to welcoming you again.Thank you
por un viajero real
Publicado el 8 feb. 2024
Staff was amazing, very helpful and informative of the area. Check in was fast and smooth and area is safe for walking at all times. Would recommend
Comentario de la dirección del hotel
9 feb. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Martin,Greetings from Maru Maru Hotel, Zanzibar!Thank you for staying with Maru Maru Hotel and for your valuable time in writing a wonderful review.Looking forward to welcoming you again.Thank you
por un viajero real
Publicado el 28 ene. 2024 en Hotels
Comentario de la dirección del hotel
29 ene. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Kumali,Greetings from Maru Maru Hotel, Zanzibar!Thank you for staying with Maru Maru Hotel and for your valuable time to rate us.Looking forward to welcoming you again.Thank you
por un viajero real
Publicado el 28 ene. 2024 en Hotels
Comentario de la dirección del hotel
29 ene. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Seung,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with Maru Maru Hotel and for your valuable time to rate us.Looking forward to welcoming you again.Thank you
por un viajero real
Publicado el 7 ene. 2024 en Hotels
Comentario de la dirección del hotel
29 ene. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Amy,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with Maru Maru Hotel and for your valuable time to rate us.Looking forward to welcoming you again.Thank you
por un viajero real
Great location, nice facilities, feardriven staff
Publicado el 5 ene. 2024 en HotelsAmazing location, Nice facilities and lovely breakfast with a lot of local and international (and some Indian..) dishes,
Pool area perfect for a last day before going home.
The only really bad thing was managers - this was the first time i noticed how staff was really shuffling around their personell on the rooftop, both by the pool and at the restaurant. You could even feel the impact on the staff; it was completely management by fear. The service would really improve if managers lead by example, talking to guests and behaving accordingly.
On a better note was staff at reception; doorbell helped us out really well, and also receptionist where super friendly and professional.
Comentario de la dirección del hotel
29 ene. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Amy,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with Maru Maru Hotel and for your valuable time to rate and write to us.I will share your feedback with the entire team. It will help us to achieve the next higher level. Looking forward to welcoming you again.Thank you
