Great location, nice facilities, feardriven staff
Publicado el 5 ene. 2024 en Hotels
Amazing location, Nice facilities and lovely breakfast with a lot of local and international (and some Indian..) dishes,
Pool area perfect for a last day before going home.
The only really bad thing was managers - this was the first time i noticed how staff was really shuffling around their personell on the rooftop, both by the pool and at the restaurant. You could even feel the impact on the staff; it was completely management by fear. The service would really improve if managers lead by example, talking to guests and behaving accordingly.
On a better note was staff at reception; doorbell helped us out really well, and also receptionist where super friendly and professional.
Comentario de la dirección del hotel
29 ene. 2024 por Mahipal Singh Revenue, Sales and Marketing Manager, la dirección del hotel
Dear Amy,Greetings from Maru Maru Hotel, Zanzibar!!Thank you for staying with Maru Maru Hotel and for your valuable time to rate and write to us.I will share your feedback with the entire team. It will help us to achieve the next higher level. Looking forward to welcoming you again.Thank you