Calificación basada en 549 comentarios contrastados
4,6 Limpieza de la habitación
4,5 Servicio y personal
4,6 Comodidad de la habitación
4,4 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real desde miami
Publicado el 12 dic. 2023
Comentario de la dirección del hotel
26 feb. 2024 por front desk agent, la dirección del hotel
hi Giorgio, we hope you had a great stay at the castle, and we hope you stay with us again soon.
por un viajero real
Publicado el 6 mar. 2021 en Hotels
Todo estuvo bien , pero la calefacción no era suficientemente eficiente ...
por un viajero real
Publicado el 10 may. 2024
We love the castle, it is magical!
por un viajero real
Publicado el 3 may. 2024
Castle and grounds were neat to explore. The lack of gluten free food options was disappointing considering the variety of inexpensive products, for example, the various flavors of rice Chex and Cheerios as well as fruity pebbles cereals.
por un viajero real
Publicado el 28 abr. 2024
I was at this property in the late 90's, and it was really wonderful then. Not so wonderful in 2024, unfortunately. It has not been well-maintained. Furniture is scuffed, scratched, stained and old. Bath products were not re-stocked and only two bath towels were included ... and no face cloths. A light bulb was out in the room. The TV was exceptionally small, especially considering the size of the room, and it was impossible to access channels or streaming services - there were three pages of TV instructions, and even after following them, it didn't work!
Common areas were not clean (e.g. the round pedestals under the breakfast room tables were filthy). There used to a high-end wonderful restaurant and spa at this property, and neither are available at this time. It really feels like this property is dying a slow death.
In the absence of the restaurant (and apparently any culinary staff), they only provide a "light continental breakfast" this time of year: bagels, muffins, fruit and coffee/tea. No protein to be found (they could have at least provided hard boiled eggs and yogurt!).
The fitness center is small but functional. It was quite warm in there, and there was no AC. The bathroom off the fitness center had no toilet paper.
Some of the above complaints, in isolation, are not that big of a deal, but when taken together, should give you a picture of why this property has declined substantially and why you should look elsewhere.
por un viajero real
Publicado el 24 abr. 2024
por un viajero real
Publicado el 21 abr. 2024
por un viajero real
Publicado el 16 abr. 2024
por un viajero real
Publicado el 8 abr. 2024
Awesome
por un viajero real
Publicado el 7 abr. 2024
Unique & Beautiful. Conveniently located in proximity to Metro North .
