Location is good and the rooms are nice. Good service and great attitude from the kitchen staff. However, we had a terrible experience when we went out for dinner and when coming back at 11:00 pm to the hotel, the door was locked, there was nobody at the reception desk and we couldn’t get in. We finally managed to call a Number that was written on a note in the wall to get the access code but they should have told us about this and be clear about that information to avoid situations like that
Comentario de la dirección del hotel
3 nov. 2022 por Lilla, la dirección del hotel
Dear Cristina,First and foremost, thank you for choosing our Arthotel ANA Amadeus for your vacation in Vienna. It was a genuine pleasure to accommodate you! We're happy to hear, you were satisfied with your stay. Thank you for pointing out the negative aspects you have experienced. It helps us recognize weak spots and it gives us the possibility to correct them, as we continuously strive to serve our guests better. It would be wonderful, if we would be given the chance to accommodate you again. Until then, we wish you only the best!Your Amadeus Team