Calificación basada en 978 comentarios contrastados
3,6 Limpieza de la habitación
4,0 Servicio y personal
3,6 Comodidad de la habitación
3,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 18 sept. 2024
por un viajero real
Publicado el 11 sept. 2024
The air conditioning never worked. They changed my room and the temperature inside the room always remained the same: 80 degrees, very hot, dirty sheets, cockroaches.
Comentario de la dirección del hotel
12 sept. 2024 por Customer Care Team, la dirección del hotel
Dear Heberto, we're sorry to hear about your experience. It’s unacceptable that you had issues with the air conditioning and cleanliness. Cockroaches and dirty sheets are serious concerns, and we appreciate you bringing this to our attention. Your comfort and safety are very important to us. We will address these issues with our maintenance and housekeeping teams immediately. If there's anything else we can do to make up for this, please let us know.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 11 ago. 2024
No hablan español
Comentario de la dirección del hotel
12 ago. 2024 por Customer Care Team, la dirección del hotel
Dear Ramon, thank you for your feedback. We apologize for any inconvenience caused by the lack of Spanish-speaking staff. We are actively working to improve our language services to better accommodate all our guests. We appreciate your understanding and hope to provide an even better experience during your next stay.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 5 ago. 2024
Excelente atencio y servicio al cuarto impecable .
Comentario de la dirección del hotel
6 ago. 2024 por Customer Care Team, la dirección del hotel
Dear Rosalio, thank you for your kind words! We’re delighted to hear that you were pleased with our attention to detail and the impeccable room service. Your satisfaction is our top priority, and we look forward to providing you with the same excellent service on your next visit.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 30 jul. 2024
It’s good but old, and kind of dirty.
Comentario de la dirección del hotel
1 ago. 2024 por Customer Care Team, la dirección del hotel
Dear Monica, thank you for your feedback. We appreciate you taking the time to share your thoughts. We're glad you found the property good, but we're sorry to hear about the issues with cleanliness and the condition of the facilities. We'll take your comments seriously and work on improvements to enhance our guests' experience. We hope you'll consider giving us another chance to provide a better stay in the future.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 28 jul. 2024
Comentario de la dirección del hotel
30 jul. 2024 por Customer Care Team, la dirección del hotel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
por un viajero real
Publicado el 28 jul. 2024
Comentario de la dirección del hotel
30 jul. 2024 por Customer Care Team, la dirección del hotel
Dear Mirna, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 19 jul. 2024
I don’t feel safe there and was dirty
Comentario de la dirección del hotel
24 jul. 2024 por Customer Care Team, la dirección del hotel
Dear Yudelkys, we sincerely apologize for the discomfort and safety concerns you experienced during your stay. Your feedback about cleanliness and property conditions is taken very seriously. We are committed to providing a safe and clean environment for all our guests. Rest assured, we will address these issues promptly to ensure such experiences do not recur. Thank you for sharing your concerns, and we hope to have the opportunity to improve your experience in the future.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 17 jul. 2024
Nada que ver las fotos a cuando llegas al hotel 👎
Comentario de la dirección del hotel
17 jul. 2024 por Customer Care Team, la dirección del hotel
Dear Crystal, thank you for taking the time to share your feedback with us. We apologize for the disappointment you experienced upon arrival regarding the cleanliness, staff service, and property conditions. This does not reflect our standards, and we take your comments seriously. Rest assured, we are addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide a better experience for our guests. If there is anything else you would like to discuss or if you plan to visit again, please contact us directly.Best Regards,Mikado Hotel Guest Experience Team
por un viajero real
Publicado el 3 jul. 2024
Muy mal
Comentario de la dirección del hotel
3 jul. 2024 por Customer Care Team, la dirección del hotel
Dear Douglas, we are truly sorry to hear about your disappointing experience. Providing a clean and comfortable environment along with excellent service is our top priority, and we regret that we fell short of your expectations in these areas. Your feedback is incredibly valuable to us, and we are taking immediate steps to address the issues you mentioned regarding cleanliness, staff service, and overall property conditions. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust on a future visit.Best Regards,Mikado Hotel Guest Experience Team
