I chose this hotel specifically because it claimed to have a private (though limited) car park, but on arrival discovered the tiny parking space at the back of the property is used by the owners alone. I was shown a map of the area and told to go and find off-street parking. It took me half an hour to find a space, which ended up being very far from the hotel on a street where two cars close by had they tyres slashed, so I worried for the duration of my stay. I also had to change my plans and did not use the car during my stay as I was too worried I would not find another parking space. The room and bathroom were very clean, but very small for two people and with a lot of traffic noise at night. Breakfast was mediocre. The distance to the seafront was the main highlight.
Comentario de la dirección del hotel
11 abr. 2023 por Liz, la dirección del hotel
Elizabeth & Mattia, We have to say this is the worst review score we have ever had here. It is unfortunate that you did not have the foresight to read the facilities provided or the information we provided after you had booked. This may have helped alleviate your issue with the car. In response I would like to remind you that we advertise limited onsite parking, we also send a welcome email with a detailed map of where you can find local on street parking very close to the hotel, in addition, when you asked me where you can park, I showed you the map and also told you that if you had any issues either myself or my husband would be happy to get into the car and help. I can also confirm that our car was parked on the roadside for the duration of your stay as we always leave our parking spaces for our guests to use, and we have never had to walk any further than a couple of minutes to our car. After returning from parking, your comment was that you had passed 2 spaces but you weren’t confident enough to park in, you did not mention the slashed tyres (I am dubious about this comment, we are in Torquay… not Beirut), had you done so we would definitely have advised we help find a more suitable position. In my 6 years in the area, I can say I, nor our hotelier friends and neighbours have never seen slashed tyres in Torquay, it can of course happen but I certainly wouldn't have left my car there if I'd noticed this. As for the comments regarding the room and breakfast (which we noticed you ate all of each morning!), our potential guests will fortunately be able to take a more balanced opinion from the 99% of reviewers who recommend us and 98% of excellent breakfast reviews. I am sorry you felt the need to leave such a devastating review for our business. We work tirelessly to make sure we provide a clean, comfortable and welcoming facility for our guests to enjoy and relax .... at no point during your stay did you suggest there was anything amiss.