Calificación basada en 660 comentarios contrastados
4,4 Limpieza de la habitación
4,4 Servicio y personal
4,4 Comodidad de la habitación
4,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 16 jun. 2023
Muy buena atención pero le faltan atencion a las alfombras y el elevador
Comentario de la dirección del hotel
16 jun. 2023 por Customer Service, la dirección del hotel
¡Gracias por la gran calificación, Camilo!Estamos felices de que haya tenido una estadía placentera con nosotros y apreciado nuestro amable personal. Es desafortunado que haya tenido tales desafíos con nuestro servicio de ascensores y el estado de nuestras alfombras. Estamos decepcionados de no haber podido satisfacer sus necesidades y solucionar el problema. Nos mantenemos en un estándar más alto. Abordaremos sus inquietudes con nuestro equipo en el futuro.Nos esforzamos por la excelencia, por lo que esperamos poder compartir una experiencia aún mejor con usted pronto.
por un viajero real
Publicado el 7 sept. 2021 en Hotels
Comentario de la dirección del hotel
14 sept. 2021 por Ashley James, General Manager, la dirección del hotel
Thank you for choosing to stay with us and for sharing your honest feedback. We know that you have many options to choose from when it comes to hotels in our area. We are thrilled that you enjoyed your stay. We look forward to your next visit when you are back in our area! Until then, safe travels!
Yours in Hospitality,
Ashley James
General Manager
por un viajero real desde LaGrange Indiana
Publicado el 5 ene. 2019 en Orbitz
El hotel está en buenas condiciones,las habitaciones son muy amplias y en muy buenas condiciones
por un viajero real
Publicado el 9 may. 2024
I have a pet. When I checked in I was not told what the pet fees were. To my surprise, they were 75.00 for the night. Most places charge 25-35 dollars. I have used this Hampton Inn several times, but I’ll be shopping around next time I travel through.
Comentario de la dirección del hotel
9 may. 2024 por Customer Service, la dirección del hotel
James, it's unfortunate to hear about your recent experience with unanticipated fees. Transparency is important to us, and we will ensure our team members communicate such details clearly in the future. We appreciate your patronage over the years and hope you will consider giving us another opportunity to serve you better in your future travels.
por un viajero real
Publicado el 2 may. 2024
Average Hampton. Fine for a one night stopover. Breakfast was adequate.
Comentario de la dirección del hotel
2 may. 2024 por Customer Service, la dirección del hotel
Susan, we appreciate your feedback in regards to your recent stay. We're glad our property served as a suitable location for your quick stopover and that you found the breakfast acceptable. Please let us know how we can enhance your experience for future visits. Thank you for choosing us for your lodging needs.
por un viajero real
Publicado el 22 abr. 2024
I loved the property and the staff. The only thing I was surprised by was the exorbitant pet fee. Most pets do less damage than children and they don’t charge extra for children.
This will cause me to think twice about coming back. We paid almost as much for the dogs as we did for the room and they don’t need a bed,
Disappointing 😢
Comentario de la dirección del hotel
22 abr. 2024 por Customer Service, la dirección del hotel
Rose, it's wonderful to hear that you loved Hampton Inn & Suites Texarkana and appreciated our team members. That said, we understand your feedback regarding the pet fee. It's worth noting that these fees help us maintain high standards of cleanliness for all our guests, much like extra charges in other areas. Nonetheless, we truly value feedback like yours as it helps us reassess our policies constantly. We do hope that you consider staying with us again in the future. We'd love another opportunity to serve you.
por un viajero real
Publicado el 29 mar. 2024
Nice hotel. Staff were amazing.
Comentario de la dirección del hotel
29 mar. 2024 por Customer Service, la dirección del hotel
Tonya, it's great to hear that you had a positive experience during your stay at Hampton Inn & Suites Texarkana. We're glad our excellent team members contributed to making your stay amazing. We appreciate your kind words and can't wait to welcome you back in the future.
por un viajero real
Publicado el 25 mar. 2024
Day manager front desks was great!
Comentario de la dirección del hotel
26 mar. 2024 por Customer Service, la dirección del hotel
Kristi, it's wonderful to hear that your experience with our day manager at the front desk was exceptional! We always strive to provide exemplary service at Hampton Inn & Suites Texarkana. It brings us great joy to know that our team was able to enhance your stay. We appreciate your kind words and look forward to welcoming you back in the future.
por un viajero real
Publicado el 23 mar. 2024
Very nice and clean
Comentario de la dirección del hotel
24 mar. 2024 por Customer Service, la dirección del hotel
Jennifer, we appreciate your acknowledgment of the Hampton Inn & Suites Texarkana's cleanliness. Your high-regard for our hotel warms our hearts. We thank you and look forward to your next visit.
por un viajero real
Publicado el 22 mar. 2024
I spoke with Ann who helped me with my reservation. She was very patient with me and understanding. I think she went above to ensure that my stay was perfect well before I even checked in.
Comentario de la dirección del hotel
22 mar. 2024 por Customer Service, la dirección del hotel
Ebony, it's delightful to hear about your positive experience with Ann at the Hampton Inn & Suites Texarkana. Our team members strive to demonstrate kindness and patience, providing exceptional service even before your stay begins. We're proud that Ann was able to make your reservation process smooth and your stay perfect. We look forward to welcoming you back.
