Dated - a far cry from the days of when this was a Waldorf brand hotel.. ordinary food, dated and worn out.. unreal that there is a charge to use the pool. Staff were nice.
Comentario de la dirección del hotel
29 abr. 2024 por Greg Crawford, General Manager, la dirección del hotel
Dear James,Thank you for taking time to share your experience following recent stay at Hilton London Syon Park. I am delighted to hear our staff made a memorable impression on you.However, I am saddened to hear that your stay fell below your expectations on this occasion, and I would like to extend my sincerest apologies for all inconveniences causedRegarding your experience with the cost of the Spa, I am very sorry to hear it made you feel annoyed, and I would also like to apologise for that inconvenience caused.The access policy is stated on the welcome message and in the letter that you receive before and on your arrival and the information can be found out in advance from our official website and in Expedia property description.I hope we will be able to welcome you back in the near future.Kind Regards, Greg CrawfordGeneral Manager