Best times past already
Publicado el 8 nov. 2019 en Hotels
It was my approx. 12th stay in the past 6 years in this hotel.Rooms needs to be refurbished, Mould in the bathroom everywhere. WIFI incredible slow. Its not an actual standard of a 4 Star hotel. Breakfast, almost all food cold (noodle, egg, vegetable) Before, this hotel was pretty good but now the quality reduced drastically. Meanwhile there are more better hotels abvailable in Taicang. And more reasonable.
Comentario de la dirección del hotel
11 nov. 2019 por Kirsty, la dirección del hotel
Dear Michael,
Thank you for your feedback. We value your opinion. We feel sorry for your uncomfortable breakfast dining experience. F&B management and Chef team will make improvement on the breakfast quality.
Regarding to your feedback on Wifi not good, highly appreciated that if you could let us know more details so that we can try our best to improve accordingly.
Meanwhile we will continue to train our team members to provide all our valued guests with memorable experience.We believe that through our continuous efforts, the good image of the Intercontinental Holiday brand can be better maintained.
Wish you could be satisfied next time.Best Regards!