Publicado el 24 may. 2024
local is wonderful, this is my 7th time picking here. but this time there were some surprises during this stay. The bathroom was very smelly. It was just too late when I checked in, so I didn't ask for a room change or extra cleaning. I just wasted a lot of perfume to improve it.Please pay attention. Also I remembered when I made the resv. there should be breakfast buffet included, but anyhow, I did not have.
Comentario de la dirección del hotel
24 may. 2024 por Front Desk, la dirección del hotel
Dear, Mr. or Ms. Guest,Thank you very much for your continued patronage!We are sorry to hear about the smell in the bathroom. We are very sorry for the inconvenience and discomfort caused.We always double-check the cleaning, but we apologize for any inadequacy on our part.You stated that breakfast was included in your reservation, but your reservation included a shared lounge.We either omitted to inform you or did not provide you with sufficient information. We sincerely apologize for any inconvenience caused.If you would like to stay with us again next time, we will do our best to satisfy your needs and we look forward to seeing you again.Sincerely yoursFront Desk