Calificación basada en 608 comentarios contrastados
4,2 Limpieza de la habitación
4,0 Servicio y personal
3,9 Comodidad de la habitación
3,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 5 abr. 2024
Espcional
Comentario de la dirección del hotel
11 abr. 2024 por LVR Representative, la dirección del hotel
¡Gracias por tu comentario! Estamos encantados de que hayas tenido una experiencia excepcional durante tu estadía. Si hay algo en lo que podamos mejorar para alcanzar las 5 estrellas la próxima vez, no dudes en informarnos. Esperamos darte la bienvenida nuevamente en el futuro.
por un viajero real
Publicado el 30 jul. 2023
Comentario de la dirección del hotel
24 ago. 2023 por Mary, la dirección del hotel
Thank you Zenaida for choosing Legacy Vacation Resorts! We appreciate your feedback.
por un viajero real
Publicado el 2 abr. 2023
Pues enrealidad me encanto todo no tengo nada que decir que no me halla gustado
Comentario de la dirección del hotel
3 abr. 2023 por Isabella, la dirección del hotel
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
por un viajero real
Excelente
Publicado el 22 ago. 2022 en HotelsSupero nuestras expectativas, muy buen servicio en la recepción, el condominio de lujo completamente equipado, baños limpios
Comentario de la dirección del hotel
23 ago. 2022 por Isabella, la dirección del hotel
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
por un viajero real
Ski in Steamboat
Publicado el 19 ene. 2015 en Hotelsel hotel se encuentra muy bien ubicado, las condiciones, limpieza y calidad son muy buenas el personal es amable
por un viajero real
Publicado el 22 abr. 2024
There was nobody to check us in. They must have gone home. We had to use an old phone that you couldn’t hear anything on and talk to an operator in some other state. Whom even knows who. Didn’t have any physical face to face with someone. No run down of the property. Didn’t even show my id or card to check in. There was a line of people waiting also. Tit was just like pull up and figure out what to do on your own.
Comentario de la dirección del hotel
23 abr. 2024 por LVR Representative, la dirección del hotel
Thank you, Vanessa, for taking the time for leaving us a review. We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is concerning, and we are investigating the matter to ensure it doesn't happen again. It's important to us that every guest feels welcomed and supported upon arrival. We deeply regret that you didn't receive the personalized service and information about the property that you deserved. If there's anything we can do to make it right or to improve your experience in the future, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back for an improved experience in the future.
por un viajero real
Publicado el 13 abr. 2024
bed was comfy. Kitchen was stocked with everything. Free coffee for pot. Newly remodeled and clean. Location is perfect. gym was in their other property but only 5 minute drive. No elevator so be prepared.
Comentario de la dirección del hotel
15 abr. 2024 por LVR Representative, la dirección del hotel
Thank you for your review, Trevor. We're delighted to hear that you found the bed comfortable and the kitchen well-stocked with everything you needed. It's great to know that you appreciated the complimentary coffee and that you found the property newly remodeled and clean. We're glad the location worked well for you and that the gym, although at another property, was conveniently close. We appreciate your feedback about the lack of an elevator, and we'll take that into consideration for future improvements. We hope to welcome you back for another comfortable stay in the future!
por un viajero real
Publicado el 3 abr. 2024
It was all great
Comentario de la dirección del hotel
4 abr. 2024 por LVR Representative, la dirección del hotel
Thank you for your perfect rating, Michael! We are glad that you had a great time at our resort. Should you have any questions or concerns, please do not hesitate to reach out. We look forward to the opportunity to welcome you back in the future!
por un viajero real
Publicado el 24 mar. 2024
Avoid. They will not work with booking agencies when unexpected booking needs arise. Stay elsewhere at similarly priced lodging.
Comentario de la dirección del hotel
25 mar. 2024 por LVR Representative, la dirección del hotel
Holly, we apologize for any inconvenience you experienced regarding your booking. Please note that when you made your reservation, it was under a non-refundable booking policy, as agreed upon during the booking process. While we understand your disappointment, we are bound by the terms of the agreement made at the time of booking. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns, please don't hesitate to reach out to us directly.
por un viajero real
Publicado el 16 mar. 2024
I reserved through Expedia. My arrival was delayed so they gave my room away. We had a loft suite rated to sleep 4. The bed was OK, but the sleeper sofa was torture. My reservation was for three nights, was late and as noted, they did not have me in the system for the second night. I ate the third night because of the sleeper sofa. I will not stay again.
Comentario de la dirección del hotel
18 mar. 2024 por LVR Representative, la dirección del hotel
Thank you for your feedback, Shawn. We apologize for the inconvenience you experienced with your reservation and the discomfort of the sleeper sofa. It's regrettable that your room was given away due to your delayed arrival, and we understand the frustration this caused. Your feedback regarding the sleeper sofa and the reservation process is valuable to us, and we will address these issues to improve our service. If there's anything else we can do to make it up to you or if you have any further feedback, please feel free to reach out to us directly. We hope to have the opportunity to better accommodate you in the future.
